Community Feedback Initiative

At Fivestar, we’re driven to elevate your experience. Share with us your likes, improvement ideas, and future wishes. As a thank you, complete our brief survey and receive an exclusive Fivestar hat for free! Your feedback helps us grow, and together, we can achieve greatness.

Is the sign-up process on Fivestar easy and seamless?(Required)

I was easily able to sign up for Fivestar.

I struggled with signing up on Fivestar.

Neutral.

Other? Please specify.

Is navigating the Fivestar platform easy and intuitive?(Required)

Yes, I can easily navigate the Fivestar platform.

I struggle to navigate through the Fivestar platform.

Neutral.

Other? Please specify.

Is searching and finding highlights easy and intuitive?(Required)

Yes, searching and finding highlights is easy and intuitive.

It is somewhat challenging to search and find the highlights I am looking for.

I am totally lost and unable to find the highlights I am searching for.

Neutral.

Other? Please specify.

Are galleries and highlights easily distinguishable when browsing the Fivestar platform?(Required)

Yes, highlights and galleries are easily distinguishable when browsing the Fivestar platform.

Sometimes galleries and highlights look similar, making it confusing.

No, highlights and galleries look too similar on the Fivestar platform.

Are the licensing types for each highlight clearly defined?(Required)

Yes, the licensing is clearly defined.

I understand some of the licensing.

No, the licensing is not clear.

Neutral

Is it easy to add highlights to your cart?(Required)

Yes, it is easy to add highlights to my cart.

No, it’s challenging to add highlights to my cart.

Neutral.

Is the checkout process easy and seamless?(Required)

Yes, the checkout process is easy and seamless.

I am able to checkout, but the process is confusing.

The checkout process is very challenging, and I am not able to complete my purchases.

Neutral.

Other? Please specify.

After completing a purchase, is it easy to find and download your purchased content?(Required)

Yes, I can easily find my purchase content and download it.

I struggle to find and download my purchased content and am not able to.

No, I am unable to find and download my purchased content.

Neutral.

When browsing and buying highlights are you typically using a desktop/laptop or a mobile smartphone?(Required)

I normally use my desktop or laptop to purchase content.

I normally use my smartphone to purchase content.

When downloading content, do you normally use your smartphone or a computer?(Required)

I normally use my smartphone for downloading content.

I normally use my desktop/laptop for downloading content.

After downloading your purchased content, are you able to find it on your device?(Required)

Yes, I am able to find the downloaded content on my device.

I struggle to find it on my device but eventually found it.

I never found my purchased content on my device.

Will you be using Fivestar to purchase more content in the future?(Required)

Yes, I will be using Fivestar for all my highlight content.

I will use Fivestar for purchasing some content.

No, I will no longer be using Fivestar.

Do you think the content and highlights on Fivestar are priced fairly?(Required)

Yes, I think the highlights are priced fairly.

No, I think the highlights are priced too high.

No, I think the highlights are priced too low.

Share your dream feature that would enhance your experience on Fivestar.(Required)

What aspects of Fivestar do you think could be improved, and why?(Required)

What part is most challenging when signing up and purchasing from Fivestar?(Required)

Signing up for Fivestar.

Searching for highlights.

Purchasing highlights.

Downloading highlights.

Other? Please specify.

During your experience with Fivestar, did any content creators send you direct links to highlights/galleries?(Required)

I received 5+ shared links.

I received 2 – 3 shared links.

I received 1 shared link.

I did not receive any shared links.

How useful are the shared links and did they contribute to a positive experience on Fivestar?(Required)

Yes, the shared links are useful and positive.

The shared links are somewhat useful.

I did not find the shared links useful.

I did not use any shared links.

When searching for highlights, do you ever use the advanced filter?(Required)

Yes, I always use the advanced filter.

I sometimes use the advanced filter.

I rarely use the advanced filter.

I never use the advanced filter.

Other? Please specify.

Are you open to Fivestar reaching out to you personally to gather more insight?(Required)

Yes

No, thank you.

If yes, what is your preferred contact method?(Required)

Phone

Email

Phone

Email

Shipping Information

Thank you for completing this survey! If you’d like a free Fivestar hat as a thank you from us, please provide your shipping information.

Name(Required)

First Last

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Name

This field is for validation purposes and should be left unchanged.

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